Regulatory quality for manufacturers, distributors and storage providers of medical devices

Intelilab tailors the scope to the company's activity. Manufacturing, distribution and storage require different controls and should not be assessed with the same checklist.

When this work is usually needed

Before inspections, during implementation or review of the Quality System, after significant changes or when the company needs to correct problems with traceability, nonconformities, CAPA, suppliers or complaints.

What can be included in the analysis

Depending on the activity:

  • Quality System
  • Responsibilities and training
  • Documents and records
  • Suppliers
  • Production, when applicable
  • Inspection and testing
  • Identification and traceability
  • Storage and distribution
  • Nonconforming product
  • CAPA
  • Complaints
  • Internal audits
  • Installation or servicing, when part of the operation

Traceability

The analysis checks whether records make it possible to identify the origin, movement and destination of the product within the scope of the operation.

When useful, we select a sample to reconstruct the path of products or batches using the available records.

Nonconforming product and CAPA

A product identified as nonconforming must be controlled until an appropriate disposition is defined.

When the problem points to a process failure, the company may need to investigate the cause and define actions. We assess the records, responsibilities and follow-up of these actions.

Complaints and post-market

Complaints can provide important information about the product, distribution or use.

The analysis considers how the company receives, records, evaluates, routes and follows up on these occurrences within the responsibilities of the operation.

Storage and distribution

We can assess receiving, storage conditions, segregation, inventory, dispatch, returns, outsourced transportation and traceability.

The scope is tailored to the products and the conditions that need to be maintained.

Manufacturers, distributors and storage providers do not have the same scope

A manufacturing site may require analysis of production, equipment, process, inspection and validation.

For a distributor or storage provider, the work may focus on receiving, storage conditions, traceability, suppliers, shipping, returns and complaints.

The first step is to define which processes and controls apply to the company's activity.

How Intelilab assesses

We review procedures and records related to the processes selected for the work. Interviews and site visits are included when the scope requires them.

The conclusion must point to the evidence used and keep what was confirmed separate from what still requires verification.

What the company can receive

  • Technical assessment
  • Findings and evidence
  • Action plan
  • Quality System review or implementation
  • Inspection readiness
  • Support with qualification or validation, when applicable

Frequently asked questions

Do you work with manufacturers and distributors?

Yes. The scope is different for each activity.

Is it possible to review only traceability or CAPA?

Yes. The project can be limited to a specific process.

Does the online assessment confirm compliance?

No. It uses only the answers provided and serves as an initial screening.

Would you like to review your medical device operation?