When a company needs this follow-up
Once procedures and controls are in place, deadlines, recurrences, and decisions still need to be tracked.
This work usually makes sense when the company has a functioning Quality System, but reviewing the information depends on scattered spreadsheets, unrecorded meetings, or irregular follow-up of actions.
What governance means in this service
Governance is the routine of gathering information, reviewing what has changed, identifying open items, and recording decisions.
Intelilab helps prepare this routine and keep relevant matters visible to those who need to make decisions.
What can be tracked
Depending on the scope:
- Deviations and recurrences
- Open and overdue CAPAs
- Change control
- Training
- Suppliers and re-evaluations
- Complaints
- Self-inspections and audits
- Quality indicators
- Actions arising from inspections
- Pending validations and requalifications
Indicators need to answer a question
An indicator is only useful when it helps decide or track something.
If there are many overdue CAPAs, for example, management needs to know how many there are, how long they have been open, which processes account for most of the delays, and what is preventing closure.
The same reasoning applies to recurring deviations, expired training, or suppliers without re-evaluation.
Periodic review with management
Frequency is defined according to the volume of information and the company's needs.
Before the meeting, we consolidate the data set out in the scope. During the review, we record decisions, owners, and deadlines. At the next meeting, previous open items come back for follow-up.
How the cycle works
The work follows a simple routine:
- Receive and organize the information for the period
- Review indicators and open items
- Identify items that require a decision
- Record owners and deadlines
- Track closure in the next cycle
Intelilab does not replace internal responsibilities
The company remains responsible for carrying out its processes, approving documents, investigating deviations, implementing actions, and making the decisions that fall within its own structure.
Intelilab organizes the follow-up, performs the technical review set out in the contract, and helps keep open items visible.
What the company receives
Deliverables may include:
- Periodic dashboard or report
- Status of deviations and CAPAs
- Changes in progress
- Pending training and supplier items
- Agreed indicators
- Record of meeting decisions
- Owners and deadlines
- Follow-up of previous actions
Governance after implementation
This service can start after a Quality System structuring project, when the company needs to maintain a review routine.
It can also be engaged to organize an existing system.
Governance as a standalone service
Implementation does not need to have been done by Intelilab.
Before starting follow-up, we review the processes, information sources, and responsibilities that will feed the governance routine.
What changes with an organized routine
Management has a defined list of what it needs to track, instead of relying only on the matters that arrive as urgent.
Old open items remain visible until closed, and decisions made in meetings are recorded for the next cycle.
Related services
Frequently asked questions
Does governance include executing CAPAs?
Not automatically. Execution remains with the owners defined by the company, unless specific work has been contracted for a given action.
Is the meeting frequency fixed?
No. It is defined according to the volume of information and the need for follow-up.
Can we start with an existing Quality System?
Yes. First we survey the information sources and the current routine to define how follow-up will be organized.